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NEW! Auto-reporting is here.

Learn More

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Frequently Asked Questions Topics:

  • Can we use a file-sharing website to distribute sheet music copies to our musicians?

    You can use file-sharing websites to distribute sheet music provided you have a Music Reproduction Licence (MRL) and the shared folders are password protected with access only granted to members of your church. However, whenever a sheet music file is downloaded from a shared storage site, a new copy has been made which would then need to be reported under the MRL.

  • If we use the same photocopies of songs that we copied in a previous licence period, do I need to report them again?

    No. You need only report each time a song is reproduced.

  • My Verification email didn’t arrive

    You will be sent a verification email when you create your User Account with a link that you must click within 24 hours to complete the sign-up process. If you haven’t received this email it’s likely that it got caught in your junk mail filter, so please check there first. Then, if you still haven’t received it, please contact us.

  • A song we reproduced doesn't come up in the search results. Why can't I find it?

    If a song is covered by the Church Copyright Licence / School Copyright Licence, it is called authorised. There are a small number of popular and regularly sung songs which are not covered by the CCLI Copyright Licences and these are referred to as Unauthorised. The Reporting website features all songs authorised under the Copyright Licence. If you can’t find the song you wish to report, it could mean a couple different things. The song information may not yet be submitted to CCLI by the publisher, or it may mean that you have reproduced an unauthorised song. In each case there is no need for you to report any activity. Please note, however, that permission to reproduce unauthorised songs must be obtained directly from the publisher.

  • Why does my search return so many results and how do I know I've selected the right song from the list?

    Unfortunately, songwriters don’t always choose unique titles for their songs, and there can often be several versions/arrangements of the same song by different authors. This can cause some challenges when trying to report a specific song. The ‘POPULAR’ feature is there to help, showing the most common titles. If you find multiple results with that same song title, please check the names of the authors and copyright information to determine which song you need to report against.

    TIP: If you click on the ‘i’ symbol next to a song title in the list of search results it will display further information about that song including the author, catalogue and copyright details, lyric preview and often a sound sample too.

  • How do I find more help?

    You’ll find help-guides at

  • The person set up as our Account Administrator has left. How do I change this?

    Only the Administrator can add or remove users and change who the Account Administrator is. If this person is no longer around, please contact us.

  • I’ve made a mistake, can I go back and change it?

    Yes, you can amend your report at any time during your assigned reporting period. To make a change, click History, choose the song you wish to edit, click the arrow to the left of the song’s title, then the three dots to the right of the reporting categories.

  • Can I still complete my report at the end of my licence period?

    CCLI’s Reporting system is not set up for once-a-year reporting, and we rely on regular reports to ensure we can distribute royalties fairly.

    However, as reporting can be done automatically or manually, how often you should report depends on the licences you hold and which method you choose.

    Once set up correctly, auto-reporting is continuous.

    For manual reporting, we recommend that you report as you go. You can assign as many Users as you need to your account. This means that everyone who reproduces songs, or makes copies, can take responsibility for reporting. If you do fall behind, you can report retrospectively to catch up.

  • How do I know how many times we’ve already reported a song?

    You can see how many times a song has been reported within the current reporting period. Click History, choose the song you wish to view, then click the arrow to the left of the song’s title to see a list of previous reports of that song.

  • Do I need to Report even though I don’t have any copy activity?

    Yes, it’s still important to report. To do so, simply log in to the Reporting website and click Nothing to Report.

  • Do I need to report the songs I download from SongSelect®?

    Although SongSelect keeps a record of which songs you’ve downloaded, we don’t know how you’ve used them in your worship, so they must still be reported.

    However, as reporting can be done automatically or manually, how you report depends on the licences you hold and which method you choose.

    Auto-reporting is enabled by connecting participating worship, planning, or presentation software to CCLI’s Reporting tool. Songs will then be reported automatically from your setlists and service plans provided you input each CCLI song number. If you connect your SongSelect account to your service software, you can pull your lyrics in from SongSelect and the CCLI song numbers will be pulled in too. As long as it is set up correctly, auto-reporting is continuous.

    For guidance on manual reporting, visit

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